Solana WarmthShipping & Delivery
Each delivery from Solana Warmth is inspected, packaged by hand, and entrusted to a reputable carrier with end-to-end tracking. Here we outline typical transit schedules, applicable carriage rates, and the proper procedure should a consignment suffer transit delays or physical damage.
Order processing time01
Purchases completed prior to 12:30 on regular working days depart our facility that very afternoon; those placed later, or over weekends and statutory holidays, are processed on the subsequent working morning. An immediate confirmation email assigns your formal reference number, followed by a dispatch advisory containing tracking details once the carrier accepts the parcel.
Monitoring the transit of your package02
- Consult your dispatch notification via email or text message and select the embedded carrier link.
- Alternatively, navigate to our tracking portal and submit your designated reference code.
- Waybill entries commence once the carrier conducts its initial intake scan, typically within 24 hours following dispatch.
- Intermediate waypoints report each transfer along the route until final handoff at your door.
Estimated delivery times03
Stated transit periods tally business days from formal departure and represent thoughtful estimates rather than binding guarantees. Deliveries addressed to remote rural coordinates may require an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Itemized at checkout prior to final settlement |
Shipping and handling costs04
Standard carriage is complimentary for orders exceeding $75 within United States, whereas smaller consignments incur a fee of $4.95. The precise shipping fee corresponding to your postal destination is calculated at the register before you conclude the purchase.
International shipping05
Consignments sent beyond United States reflect specific rates and anticipated durations at checkout. Cross-border duties and border levies remain the statutory responsibility of the recipient, determined by local authorities. Any package declined at border customs is handled in accordance with standard return protocols.
Transit anomalies, package loss, and physical damage06
6.1 Damaged
Examine the exterior and the device upon arrival. Should the carton or hardware display signs of impact, please photograph the damage and notify [email protected] within 48 hours. We will promptly issue a replacement at our expense or provide a complete refund; you need not return the compromised device unless we expressly request it for evaluation.
6.2 Lost
If carrier logs reflect no operational progress for 5 consecutive business days, write to us with your order reference. We will lodge an official carrier inquiry and, according to your preference, dispatch a fresh unit or tender a full reimbursement within 10 business days of the report.
6.3 Discrepancies regarding marked deliveries
Please confer with members of your residence, immediate neighbors, and your local sorting office before contacting us within 3 days of the carrier delivery scan. We will initiate a formal trace with the dispatch service and apprise you of developments until the issue is settled.
Questions about this policy07
Direct inquiries to [email protected] or phone +1 (260) 966-6079 between Mon-Fri 08:00-16:00. We address each communication within one working day.