Privacy Policy

About this privacy policy01

This privacy document applies solely to solanawarmth.shop, orders processed through its checkout, and correspondence sent to our team. External websites linked herein operate under their own independent terms.

Data controller identity and contact channels02

The designated controller is Solana Warmth LLC, situated at 803 S Calhoun St, Suite 400, Fort Wayne, IN 46802, United States. Formal data inquiries should be directed to [email protected] or placed via telephone to +1 (260) 966-6079.

Categories of personal information gathered03

We restrict collection to details strictly necessary to fulfill the specific operational purpose described below.

3.1 Information you provide directly

Full names, shipping destinations, email addresses, and telephone numbers submitted at purchase, alongside message content from inquiries or product assessments. These are retained as required by commercial fulfillment and statutory accounting mandates, with correspondence stored for up to 3 years following the final interaction.

3.2 Payment and transaction data

Purchase identifiers, inventory items selected, totals, selected payment choices, and dispatch milestones. Payment card credentials and direct online banking logins are never entered on this domain. Records remain archived for the statutory accounting period.

3.3 Automatically collected information

Internet protocol records, browser specifications, hardware profiles, viewing sequences, referring web locations, and visit timestamps, captured by server infrastructure and designated cookies. Server logs are preserved for 30 days, while aggregated analytical metrics are maintained for up to 14 months.

3.4 Marketing and advertising data

Marketing identifiers, referral links, or promotional placements that directed you to our portal, logged solely for attribution analysis and retained for up to 90 days.

3.5 Data obtained via third-party service partners

Transit updates supplied by parcel carriers and payment verifications issued by settlement partners, each cross-referenced with your order record.

3.6 Children

This portal is not structured for visitors below 18. We do not deliberately register information from this demographic; guardians may contact [email protected] to request immediate erasure of relevant records.

Mandatory information requirements04

Your name, physical delivery location, email contact, and phone number are indispensable for order dispatch and routine transit updates. Checkout cannot proceed without them, whereas remaining inquiries remain voluntary.

Purposes for processing personal information05

• To assemble, dispatch, and document your hardware purchase, as well as to administer eligible product returns and reimbursements.
• To respond to technical or general inquiries and transmit dispatch notifications via email or SMS.
• To safeguard digital infrastructure against malicious traffic, prevent transactional fraud, and evaluate aggregate site engagement.
• To dispatch occasional product announcements solely upon request, with an opt-out mechanism included in every transmission.
• To satisfy regulatory responsibilities, notably statutory bookkeeping and commercial tax filing requirements.

Disclosure and transfer of personal information06

We do not trade or sell customer data. Disclosure is restricted to the contractors listed below, all of whom operate under contractual mandates to act strictly upon our instructions.

6.1 Payment processing

The administrator of your chosen settlement method receives only the specific data points necessary to process and reconcile the balance.

6.2 Shipping and fulfilment partners

Our logistics partner receives recipient names, shipping addresses, and phone contacts to ensure physical parcel handover and delivery coordination.

6.3 Service providers

Cloud hosting providers, email distribution infrastructure, and customer service platforms process operational data under contractual delegation.

6.4 Advertising and analytics partners

Analytical and commercial cookies, activated solely with prior user consent, relay browsing data to platform providers in line with our Cookie Policy.

6.5 Legal and regulatory disclosures

Information may be disclosed whenever compulsory under applicable law or to defend formal legal positions, such as resolving commercial disputes.

6.6 Business transfers

In the event of an acquisition, merger, or asset transfer, customer records transfer to the successor entity under identical privacy terms.

International data transfers07

Certain service entities may manage information outside United States. In these circumstances, data protection levels are maintained through formal adequacy decisions or established standard contractual clauses.

Your rights and choices08

Pursuant to the applicable U.S. state privacy laws, including the CCPA/CPRA, you hold consumer privacy rights.

8.1 Access, rectification, erasure, and data transfer

You may request inspection of your recorded details, amend discrepancies, demand erasure, obtain portable files in a structured format, restrict or challenge usage, and revoke previously given consents. Revocation does not invalidate previous lawful handling.

8.2 Marketing choices

Routine marketing transmissions include a direct withdrawal link, and non-essential analytical cookies may be deactivated at will through the site banner.

8.3 Exercising your rights

Direct formal inquiries to [email protected]. Identity confirmation may be requested prior to processing, with official responses issued within 30 days. You retain the right to lodge grievances with the supervisory authority in United States.

Data security09

Site traffic is encrypted via HTTPS protocols. Order documentation resides within restricted databases accessible strictly to authorized personnel and fulfillment agents. Payment card information is neither handled nor stored on this website.

Data retention10

Sales receipts and billing entries are preserved for the statutory accounting duration before removal. Correspondence records persist for up to 3 years past the latest inquiry, server access logs for 30 days, and generalized site analytics for up to 14 months. Marketing authorization remains active until formal revocation.

Third-party websites and services11

Hyperlinks connecting to external domains, social networks, or settlement portals redirect to third-party operations with separate policies. We assume no responsibility for external information practices.

Changes to this policy12

This documentation is revised whenever operational methods or regulatory standards evolve. The authoritative version remains the text presented on this page, bearing the latest modification date at the top.