Solana WarmthReturns & Refunds
Any unused hardware acquired from Solana Warmth may be returned within 14 days of receipt, without elaboration. The paragraphs below explain the baseline standards, the return procedure, carriage responsibilities, and our reimbursement schedule.
14-day refund guarantee01
The return privilege extends across 14 days from the date of documented delivery. It covers mechanical irregularities, transit defects, shipping misallocations, or an ordinary change of mind, provided the aluminum casing and packaging remain in original, unmarred condition.
Return conditions02
- Damaged or malfunctioning units: we supply a fresh device or a full reimbursement, original shipping charges included; please attach clear photographic evidence with your inquiry.
- Incorrect model dispatched: we ship the intended specification immediately and coordinate carrier collection of the extraneous piece at our own expense.
- Standard returns require the warmer to remain completely unused, with factory seals and packaging intact. You cover the return transit costs, and initial freight charges remain non-refundable.
- Hardware unsealed or handled beyond initial exterior inspection cannot be restocked for sanitary considerations, unless a verifiable manufacturing defect exists.
Protocol for returning a device03
- Within 14 days of receipt, send an email to [email protected] or telephone +1 (260) 966-6079 stating your reference number, the circumstance, and clear photographs should any transit damage be present.
- Our staff acknowledges the request within one business day, supplying an authorization code and the designated return address.
- Pack the device securely in its original carton, enclose a slip displaying your authorization code, and firmly tape the parcel.
- Dispatch the package to the provided address and forward the carrier tracking reference to us by email. Retain your postal receipt until settlement is finalized.
Refunds and processing time04
We assess the returned unit within 3 business days of its arrival and confirm the outcome via email. Funds are returned through the original arrangement: cash-on-delivery orders receive a bank transfer to your nominated account, while direct transfers revert to the originating source. Financial institutions typically post these credits within 1-5 business days.
Exchanges and cancellations05
For a different finish or specification, complete the return procedure and submit a fresh order; the original purchase is credited upon receipt. Unfulfilled orders may be revoked without penalty prior to carrier collection by writing to [email protected] with the reference details.
Questions about this policy06
Direct inquiries to [email protected] or phone +1 (260) 966-6079 between Mon-Fri 08:00-16:00. We address each communication within one working day.